DELIVERY TIME (in more detail)

Delivery time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded and approved. If you ordered a proof, your delivery time begins when we receive approval for your proof.

 

We will make every effort to notify you in a timely manner to begin delivering your order. For example, if we identify during the order placement stage that your file(s) is/are not print-ready, we will notify you of the issue via e-mail. At that point, we will attempt to resolve it on our end using in-house designer; however, if it is not a simple fix, we will highlight and communicate to you the problematic area, and work closely with you to find a solution as quickly as possible.

 

Our delivery time refers to our production turnaround time, which does include shipping time. In addition, delivery time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your delivery time begins calculating when we receive approval for your proof.

 

As a result, delivery time cannot begin calculating if:

 

  A) Your files haven't been submitted / uploaded to North Print

  B) Your files are not print-ready

  C) Approval for your proof (if applicable) has not been received by North Print

 

Please note that North Print assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date, also known as delivery date or shipping date, is an estimate only. As a result, North Print cannot be held responsible for delivery delays once your job leaves our facility.

 

To minimize shipping delays, we have selected Purolator in Canada and UPS in the United States as our preferred shipping partners, and we will make every effort to work with you to ensure your job arrives on time. Our prices include the cost of shipping within Ontario and Quebec; however, certain areas could be designated as "Beyond Destination" by our shipping partner in which case any additional shipping surcharges associated with the delivery will be passed through without any additional mark up.

HOLIDAYS

Date                                                 Holiday Name

January 1                                                       New Year’s Day

Third Monday in February                            Family Day

Friday before Easter Day                              Good Friday

Monday on/or before May 24                       Victoria Day

July 1                                                               Canada Day

First Monday in September                          Labour Day

Second Monday in October                           Thanksgiving

December 25                                                  Christmas Day

December 26                                                  Boxing Day